Frequently Asked Questions

Yes, Auditmacs provides a full suite of services specifically designed for BYOD environments, including MDM and mobile application support.  From policy development to MDM platform procurement, implementation and support, our Mobility Support Specialists ensure your company data is secure and employee devices remain compliant with your policies

This is called a transfer of liability.  First, please request approval from your manager and HR. 

Here’s what we will need:

• Request Support – click “Request Support” from the main menu and provide us with the information required for your company device. Indicate that you would like to “Transfer Liability from Crolwey and begin paying your own bill.”
• We will contact the carrier on Crolwey’s behalf and release liability to you.  Once we complete this transaction, you will receive a notification from our support team that you will need to contact the carrier to assume liability.
• Assuming Liability – once you receive confirmation that your number has been released, call your carrier.  Be prepared to provide them your social security number, billing address, and possibly additional information – you are setting up a new account!  Inform the carrier that you would like to “Assume Liability” for the mobile number.

This will complete your request and the carrier will help you from here!

Auditmacs’ standard support hours are Monday – Friday, 7:00 A.M. to 7:00 P.M. EST.  However, extended support hours (including 24x7 support) is available upon request.

Auditmacs offers a comprehensive solution for all of your enterprise mobility needs.  From procurement of new devices and accessories, upgrades and replacements, feature changes, international travel support, Mobile Device Management (MDM) and Enterprise Mobility Management (EMM), technical support and troubleshooting to device repair and recycling, the Auditmacs Mobility Support team provides your organization with full cradle to grave support.